The Process
When you reach out to inquire about our services, you can count on follow-up within 24 hours. We will get details from you about the repairs or renovations you are interested in and answer any initial questions you may have. We can give you a rough idea at this point about the ballpark cost of the work involved.
If you decide you would like to proceed, we will schedule a time to visit the property to assess the specific conditions and take any measurements we may need. This service is free of charge.
After viewing the property, we will create a formal bid or estimate in writing and will submit this to you in 1-2 business days.
The Estimate
The estimate is specific to your property. This will outline the Scope of Work which is just a fancy way of saying, "the work we will do." This will also outline the materials (if any} the customer has agreed to provide, the anticipated completion time and any other specific requests or requirements which have been discussed.
While the estimate is not a guaranteed total, it does reflect the total accurately 95% of the time. However, there are times when conditions become evident only after work has begun. Imagine removing wallpaper to find someone has patched a hole with cardboard. Stranger things have happened! We obviously would need to repair the condition, and this cost would be in addition to what the estimate reflects. Any added expense will always be discussed with and approved by you before proceeding.
Our estimate also details our payment terms which are generally as follows:
Customer will pay 40% of estimated total cost at the time the bid is accepted and before work will begin. When the job is "substantially complete" the customer will pay an additional 40% towards the total. Substantial completion is when work as agreed in the estimate has been completed. At that point, we would conduct a walk-thru with the customer to have you review the work and point out anything we may have overlooked. (Paint to be touched up, etc.} Anything you point out to us at this time is referred to as the "punch list." Only after we have completed the punch list items will you pay the remaining 20%.
What to Expect During the Work
While it's no surprise that renovation projects can be a real mess, you can be certain that the utmost care will be taken to minimize the mess and protect your property. We will not have muddy footprints tracked across your white carpet or paint splattered on your expensive Italian sofa.
Your property is our top concern and we go to great lengths to ensure that our work only improves it. Our rule of thumb is to always leave things the same better than we found them. With this said, you may have to deal with plastic sheeting, kraft paper, carpet protection film, etc. Just know that this is only temporary and you will be so glad it was there when the project ends.
We do request that the customer minimizes clutter and/or furniture in the areas that we will be working. We can work around some furniture, but it certainly speeds things up to be able to move freely without tripping over an ottoman!
We do not require you to be present while work is being completed. If you want to schedule work while your family is headed to Grandma's for Christmas to avoid the mess, that is perfectly fine! You can always be assured that your home and property are in safe hands. If you have animals, we would request that they be kenneled or otherwise contained to an area where we will not be working. We are happy to provide progress photos throughout the process if you will not be able to see the progress in person.
